Frequently Asked Questions

Here we have gathered general questions that we've received from our clients over the years. For those who are thinking of traveling with Global Lounge Ginza for the first time, we hope that you will find these Q&As helpful!

Were you able to find these Q&As helpful?
If you have questions that are not covered above, send us an email and we will be happy to assist you.

Answer

- Are you able to make special arrangements for Vegetarians and Religious travelers?


Upon coordinating your tour, we will ask you if you have allergies, or have likes and dislikes concerning specific foods. Based on the information provided, we will arrange meals that will suit you. Equally, for those who have to follow religious dietary guidelines and restrictions, we will take every measure to meet your needs. We will also provide secure prayer places during your tour.

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- What kind of tours have Global Lounge Ginza handled in the past?


Please click to see our past tours.

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- Would it be possible to just book hotels through you?


Unfortunately, we cannot single handle accommodation. In order for us to provide tailor made tours, please keep in mind that you will need to book at least two out of the following three components: accommodation, tour guide service, and private vehicle charter.

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- Can you propose tours and itineraries that the foreign travelers like us would like?


Since we specialize in tailor made Japan tours for travelers from all over the world, we can arrange various programs and sites that particularly satisfies non-Japanese travelers. Through our programs, the travelers can experience the divine Japanese art and culture, both modern and traditional. Please click here to take a look at our sample itineraries.

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- We are planning on having a world conference in Japan. How can you help us?


We can provide complete service to make your conference a success. The arrangements we can do are as follows: conference venues, simultaneous interpreters, Japanese souvenir gifts, formal receptions, daily meals, hotels, and private sightseeing excursions.

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- When is the payment deadline of the tour?


Please make sure to make payment before departure date. As soon as we finish making all the reservation needed, we will let you know the final tour price. The ideal payment deadline we generally announce to the clients is a date three weeks prior to departure. Please make payment by credit card but if that is difficult, another payment method we accept is bank transfer.

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- We are planning to travel with children.
Can you arrange special programs that are suitable for them?


From educational experience to pure fun and leisure, we can provide variety of programs and activities that every child can enjoy!

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- Is there service charge besides the tour fee?


Please note that as a token of our arrangement, 15% arrangement fee will be added to the total tour price.

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- I would like to know the schedule from booking to departure.


Please click here to see the schedule.

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- Can you please come meet me at our office or hotel to discuss the tour details?


If your office or hotel is located in Tokyo, we can visit your office for tour consultation.
If located outside of Tokyo or overseas, we can discuss over phone, by email, or hold a Skype meeting.

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- Can you arrange itineraries that don't include Tokyo as a destination?


We can arrange tours all over Japan depending on the client's interests.
It's not crucial to have Tokyo included in the tour if the client wants to travel someplace else.

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- Can we also book airline tickets and visas through you?


Concerning these two, we kindly ask the clients to book on their own.

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- Our company executive living overseas would like to book a tour to Japan.
it's his private tour for leisure, can he directly contact you and make payment to Global Lounge Ginza?


All of our members at Global Lounge Ginza can utilize English fluently, and therefore we can directly communicate with the guests if he or she wishes to do so.

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- Do you also handle tours outside of Japan?


Global Lounge Ginza is a department that solely focuses on tours to Japan. However, if the traveler would like to travel to nearby countries such as Korea and China along with Japan, we can arrange combination tours.

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Were you able to find these Q&As helpful?
If you have questions that are not covered above, send us an email and we will be happy to assist you.